Return and Refund Policy
Saga Women | Returns and Exchanges
Thank you for shopping with us at Saga Women.
We want you to love your purchase, but if for any reason you are not fully satisfied, our Return and Refund Policy is here to make the process simple and transparent. After receiving your order, you have 30 days to return it. Please review the guidelines below to understand the eligibility, process, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For questions regarding returns and refunds, please contact us through any of the methods below:
- Email: support@sagawomen.com
- Phone: +44 02039055519
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Orders placed before 11:00 PM (EST) will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Once processed, your order is expected to arrive within 4 to 8 business days. The total estimated delivery time is 4 to 9 business days, depending on your location within the United States.
We offer free shipping within the United States.
Returns are free of charge if you choose an exchange or store credit.
If you prefer a refund to your original payment method, the return shipping costs will always be at the customer’s expense.
If the carrier is unable to deliver your package on the first attempt, they will usually try again on the following business day. If you are not home a second time, the driver may attempt to leave the package with a trusted neighbor or in a secure location (depending on the carrier’s policy).
If delivery is still not possible, your package will be held at the nearest USPS, UPS, or FedEx location, where you can pick it up at your convenience. You will receive a notification with the pickup details.
If there is still an issue with your delivery, please contact us right away at support@sagawomen.com
From the moment your order is delivered, you have a 30-day return period.
On the return form, you can indicate that you would like the purchase amount to be refunded. Your refund will then be processed within 1-3 business days to the account used for payment.
If you have a complaint or have received a damaged item, please contact us at support@sagawomen.com
You will then receive all the necessary information to quickly and free of charge reach a suitable solution. Our customer service team will respond to your message within 48 hours.
If you have received the wrong item, please contact us immediately at support@sagawomen.com with your order number and a photo of the product you received. Our customer service team will respond within 48 hours and provide you with instructions to return the incorrect item at no cost. We will ensure that the correct item is shipped to you as quickly as possible.
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- 30-day return policy, which means you have 30 days after receiving your item to request a return.
- In unused and resellable items, or defective items.
- In the original packaging with all the tags intact.
- You’ll also need the receipt or proof of purchase.
- Returns are free of charge if you choose an exchange or store credit. If you prefer a refund to your original payment method, return shipping costs are at the customer’s expense, unless the product is defective or incorrect.
Returns are free of charge if you choose an exchange or store credit. If you prefer a refund to your original payment method, return shipping costs are at the customer’s expense, unless the product is defective or incorrect.
- If the purchased product is faulty, reach out to us within 7 days of the delivery date.
- If the purchased product is lost or theft, Please collect evidence and contact us immediately.
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Gift cards.
- Discounted items (if applicable).
The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.
- After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
- If you are a VIP customer, the refund is executed immediately after the return request is reviewed and approved.
- If more than 15 business days have passed since we’ve approved your return, please contact us at support@sagawomen.com.
- Enter your email address and verification code to sign in.
- Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit.
- Once your request is approved, you will get email update notifications with shipping guidelines.