Shipping Policy
Shipping Policy – Saga Women
Who We Are
Saga Women ("we," "us," or "our") operates the website [https://www.sagawomen.com] (the “Site”). Our goal is to provide a seamless and transparent shipping process for your convenience and satisfaction. Below you will find all details regarding our shipping process.
Shipping Costs
- Free Shipping: We offer free standard shipping on all orders within the United States.
Shipping Range
- Delivery Area: We currently ship within the United States only.
- Future Expansion: We plan to expand our delivery areas in the future.
Order Processing Time
- Processing Time: Orders are processed within 0–1 business days (Monday through Friday).
- Cut-off Time: Orders placed before 11:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day. Orders placed after this time will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or federal holidays.
Delivery Time
- Delivery Time: Once processed, orders are expected to arrive within 4 to 8 business days (Monday through Friday).
- Total Estimated Delivery Time: 4 to 9 business days, depending on your location in the United States
Shipping Process & Tracking
Courier Services: We partner with trusted carriers such as USPS, and FedEx.
Tracking Information: Once your order has been shipped, you will receive a confirmation email containing a tracking number and a direct link to track your package.
Track Your Order: You can track your order at any time by:
- Logging into your account on our website, or
- Visiting our Track My Order page and entering your order details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can arrange a solution.
- Lost Orders: If your order is lost in transit, please reach out to us immediately so we can investigate with the carrier.
Returns
For detailed instructions regarding returns and exchanges, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact our customer support team:
- Email: support@sagawomen.com
- Phone: +44 02039055519
- Address: 71-75 Shelton Street, Covent Garden London, WC2H 9JQ UNITED KINGDOM
- Opening Hours: 09:00 AM – 05:00 PM (EST)
Before the package is shipped, you can contact our customer service by email to change the address in time. If the package has been shipped, unfortunately, we cannot change the delivery address for you. However, we will try our best to coordinate with the delivery company, but we cannot guarantee that the delivery address can be changed successfully. In this case, you may need to wait for the order to be delivered before returning or re-delivering.
- Through the Saga Women website
Log in to your Saga Women account and go to the "My Orders" or "Track Order " page. Find the order you want to track and click on the order details. You will see the tracking number and the current status of the order. Click on the tracking number and you will be directed to the shipping company's tracking page to view the latest delivery progress.
- By Email
You can use the tracking number in the shipping confirmation email to enter the number directly on the shipping company's official website to track the real-time location of your package and the estimated delivery date.
If your package is marked as delivered by the carrier but cannot be located, please first check around your property and with neighbors. If you still cannot find it, contact the carrier directly for assistance. Once you’ve done this, feel free to reach out to our customer support team at support@sagewomen.com and we’ll do our best to help you resolve the issue.